1. Do they charge from depot to depot?

This means the removalist will not only charge you for the time they take to help you with your move, but they will also add on the time it took them to drive from the depot (wherever that may be) to your house and then back again. Depending on the time of your move and the traffic, this could add an hours to your bill. A better option is a fixed call-out fee. That way you know upfront what the cost of your move will be.

You should also be wary of companies that offer an hourly rate with no call-out fee. They will probably charge you at a higher per-hour rate to make up for the money they lose in travel. Visit our pricing page to learn more about Retro Removals’ competitive rates!

2. What size truck do they have?

There are several sizes of trucks commonly used in the removalist industry. Some have enough room for a four-bedroom house, while others only the capacity to carry the contents of a two-bedroom house. If you have a lot of belongings, make sure you ask the removalists how many bedrooms their truck can handle on average. Otherwise, they may have to make two or three trips to relocate your belongings and every trip will cost you more money.

3. Are they insured?

Any removalist company you hire should have the correct insurance, including public liability insurance, third party property and vehicle insurance, and carriers’ legal liability insurance. Keep in mind that even if they are insured, your goods might still not be covered in the move. It is a good idea to check your home and contents’ insurance policy to see if you are covered for any damage during the move. If not, the moving company should be able to organize specific moving insurance to cover your goods for an additional cost. Visit the Australian Furniture Remover’s Association’s website for more information.

4. The cheapest option isn’t necessarily the best.

If you a company offers you a very cheap quote, it often pays to dig a bit deeper and see why. Check their website — if they don’t have one, that’s usually a bad sign. Read any reviews they have to see if there are any red flags. Ask them to show you proof of their insurance. Do they have all the required gear needed to move your belongings? Are they experienced? These are just a few of the questions that you should ask. An experienced, insured, and well-equipped company might have a slightly higher hourly rate, but in the long run, they will get the work done faster and be more careful with your goods. A more expensive company can ultimately save you money and a headache.

5. Get an accurate quote.

There can be a lot of variation in cost from one company to another, so make sure that when you are comparing moving companies, you are comparing apples with apples. Read the fine print and check to see if there are fees for second story houses or extra charges for heavy items like a pool table or piano. Make sure you have a clear understanding of what they are going to charge you for before they start. That way you can avoid any nasty surprises when the invoice arrives.

For more tips on how to make your next move as stress-free as possible, check out our blog! You can also contact us at any time if you have questions. Reserve your expert removalist team today or call Retro Removals for a free quote!